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Pinwheel Gallery Refund and Return Policy

 

You got your art!  But – for whatever reason you aren’t over-the-moon happy.

 

Insert sobbing emoji.

 

Pinwheel Gallery loves art and wants you to love art too and wants you to be 100% satisfied with your new addition to your art collection.  If you are not, we want to make the return process easy for you.  Here are the easy-to-follow steps to get the art back to the gallery and get your refund so you can find more art that will really make you happy.

When you receive your artwork, unwrap it carefully.  Great care is taken to make sure that your art will travel safely from the Gallery to your door, so it may be an extended unboxing.  Please keep all of the original packaging until you are sure that you are not interested in returning it.

If you decide that this piece is not for you…

  1. Within 10 days - Email information@pinwheelgallery.com with the word “Return” in the subject line so we can give your email the proper attention.  Include your order information in the email and the reason you are returning the art.  DAMAGE is handled differently than returns, so make sure you see that section below if that is the reason you are returning.  If this is not done within 10 days you will not be eligible for a refund.

  2. Repack the artwork in the original packaging materials.  If for some reason you no longer have the original packaging (the cat is sleeping on it and you can’t bear to move her), you will need to purchase similar packaging materials for the return.  The original packaging could be acid-free, or non-stick, or a combination of things, so please check with the gallery to avoid repackaging in materials that would damage the artwork.

  3. Within 3 days - Once you notify Pinwheel Gallery that you are returning your purchase you have 3 days to get it in the mail.  Return shipment costs are the responsibility of the customer.  Email the tracking information to information@pinwheelgallery.comIf this is not done within 3 days you will not be eligible for a full refund.

  4. Once Pinwheel Gallery receives your return in an undamaged state, you will be refunded the full amount you paid for the artwork, applied to the original source of payment within 10 business days of receipt.  Shipping charges are non-refundable.

 

If your artwork arrives damaged…

  1. Within 5 days of receipt of damaged artwork, email information@pinwheelgallery.com with “Damage” in the subject line so that we can give your email the proper attention.  Include your order information and photos of the damaged artwork and the packaging.  Provide your phone number so that we can communicate next steps. 

  2. Keep the artwork and packaging until you are directed what to do with it.

For classes and workshops the refund policy is as follows:

1.  For classes and workshops led by guest artists there will be no refund given. 

2.  Cancelling your space in the workshop will be done in writing - by email. 

3.  If the cancellation is made prior to 10 days before the event, the full amount paid will be provided as a credit that can be used for classes and workshops provided through Pinwheel Gallery, not by guest artists. 

4.  Cancellations within 10 days of the event will receive a credit of 50% of the purchase price towards classes and workshops provided through Pinwheel Gallery, not by guest artists.

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